- Description
- Shipping & Returns
- Price Match Guarantee
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The timeless Palace Square Planter features classical design that will complement your patio, backyard, front entry to hotels and resorts. Made by our artisan of cast limestone, this planter will withstand wind, rain or sun and virtually maintenance free. Drainage hole can be drilled free of charge. Please specify when ordering.
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•Material Type: Teak Wood.
•Dimensions: 24″ H x 24″ W x 24 D.
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•Weight: 75.
•Assembly Required? No.
Anderson Teak SKU: PL-S6161.
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Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at [email protected].
Easy Returns:
If for any reason you’re unhappy with your purchase, we are happy to process returns within 30 days of your order arriving at your home. To start a return, please email us at [email protected] and we will be happy to start the process for you.
Keep in mind that, with the exception of damaged or defective products, return shipping charges will be deducted from your refund. If you wish to return a product due to damage or defect, you will not be charged for shipping and the below policies take effect.
Damages:
Please inspect the packaging of your item(s) when they arrive. If your item(s) do arrive damaged, please note this damage on the shipping manifest and send photos of the damaged parts to [email protected] and we will process a warranty claim on your behalf with Anderson Teak. You may also call us at +1 (503) 208-4658 and we are more than happy to get your warranty claim started as soon as possible.
Anderson honors the Limited Warranty to the original retail purchaser, to be free from the manufacturing defects. Anderson will be responsible, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts excluding shipping cost from the retailer to and from Anderson or a repair center appointed by the Customer Service Department of Anderson to the original purchaser. After one year from the date of purchaser, the customer will be responsible to packing, and all the shipping and transportation costs. A 1-Year Limited Warranty for Commercial use and a 2-Year Limited Warranty is given for residential use for the same products mentioned above. Please see below what is not covered on the warranty.
Cancellations & Refunds:
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original payment account (credit card, PayPal account or otherwise) that you used when placing your order.
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We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date we will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitor’s website within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
•You must purchase the item from our website before requesting your Price Match Guarantee.
•Promotions such as rebates and buy one, get one free offers are not eligible.
•The item must be in stock on the competitor’s website.
•The competitor must be an online store, they may not have a retail location.
•The website can not be a discounter or auction website (ie; eBay, overstock, etc.).
•The competitor must be an Authorized Retailer of the product in question.
•The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.
Fast shipping and professional packing
We offer a wide range of shipping options owing to our long-standing relationships with UPS, FedEx and DHL. Our warehouse staff are highly educated and will package the items according to the exact and precise specifications. Your goods will go through a thorough inspection and be securely secured prior to being delivered. We deliver to hundreds of thousands of customers daily across various countries. This is a sign of our dedication to being the biggest online retailer in the world. We have distribution centers and warehouses located in Europe as well as the USA.
Orders that contain more than 1 item are assigned processing times according to each item.
Prior to shipment, we check the item carefully before shipping. Today, the majority orders will be shipped within 48 hours. The expected delivery time is between 3 and 7 days.
Returns
The stock is dynamic and we are unable to control it completely because of the fact that several parties are involved, which includes our factory and warehouse. Actual stock levels may fluctuate at any moment. Be aware that your order may run out of stocks once you've placed your order.
The policy is for 30 days. If you haven't received your product within the 30 days period, we are not able to issue either a return or exchange.
To be eligible for a return, your item must be in good condition and in the same condition that you received it in. It must also be returned in the original packaging.
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